Contact Comfy HomeCare

Before you call

What happens when you contact us

You can call for yourself or on behalf of a parent or relative. We will ask a few questions about the current situation, explain how Support at Home works, and arrange a free consultation, at home or at our Hurstville office.

English: (02) 8988 5616. Chinese (Mandarin & Cantonese): (02) 8988 5618. Email: info@comfycare.com.au.

Helpful to have ready (if you have them): your My Aged Care ID or referral code, your notice of decision or classification letter, and the name of your current provider if you are thinking of switching. If you have not applied yet, that is fine. We can give you free advice on your Support at Home application — come and talk to us before your application or assessment.

Living in Greater Brisbane or on the Gold Coast? Use the same phone numbers. Our Brisbane-based case managers will follow up with you.

Read more: Getting started with Support at Home · Chinese Support at Home provider in Sydney · Service areas

Feedback and complaints: please tell us first on (02) 8988 5616 or info@comfycare.com.au. If you are not satisfied, you can contact the Aged Care Quality and Safety Commission on 1800 951 822 (free call, agedcarequality.gov.au) or get free, independent advocacy from OPAN on 1800 700 600.