Privacy Policy

1. Introduction

HOMECARE DIRECT SERVICE PTY LTD (ABN 72 682 383 428), trading as Comfy HomeCare ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to personal information we collect through our website, over the phone, by email, and in the course of providing aged care and support services, including services delivered under the Support at Home program.

2. Who we are

Comfy HomeCare is operated by HOMECARE DIRECT SERVICE PTY LTD (ABN 72 682 383 428), an Associated Provider of The Trustee For WeCare Wellness Services Trust (Registered provider number PRV-10198). Our registered address is Suite 3C, 34 MacMahon Street, Hurstville NSW 2220.

3. What personal information we collect

Depending on our relationship with you, we may collect: your name, contact details, date of birth and Medicare number; My Aged Care reference and assessment information; health, medical and care-related information; emergency contact and next-of-kin details; financial information relevant to your care package or fees; and information you provide to us through enquiry forms, phone calls or emails.

Some of this information is sensitive information (such as health information) under the Privacy Act, which we handle with additional care and only collect with your consent or as otherwise permitted by law.

4. How we collect it

We generally collect personal information directly from you — through our website enquiry forms, by phone, email, or in person during assessments and the provision of care. We may also collect information from My Aged Care, your representatives, healthcare providers, or other government agencies where necessary and permitted by law.

5. Why we collect and use it

We collect and use your personal information to: assess your eligibility for and coordinate care services; provide, manage and improve our services; communicate with you about your care, enquiries and our services; meet our legal, regulatory and reporting obligations, including under the Support at Home program; and for administrative and billing purposes.

6. Disclosure

We may disclose your personal information to: our staff and contracted care workers involved in delivering your services; My Aged Care and relevant government departments; your nominated representatives, family members or emergency contacts; healthcare providers involved in your care; and our professional advisers and service providers (such as IT and software providers) who assist us in operating our business, on a confidential basis.

We do not sell your personal information to third parties.

7. Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes secure electronic storage systems, restricted staff access, and secure disposal of records that are no longer required.

8. Access and correction

You have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate, out of date or incomplete. To make a request, please contact us using the details in section 13 below. We will respond within a reasonable timeframe and may need to verify your identity before releasing information.

9. Cookies and analytics

Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use our site (for example, through analytics tools). You can adjust your browser settings to refuse cookies, though this may affect the functionality of the website.

10. Overseas disclosure

We do not typically disclose personal information to recipients located outside Australia. If this becomes necessary (for example, where a service provider stores data overseas), we will take reasonable steps to ensure that any overseas recipient handles your information consistently with the Australian Privacy Principles.

11. Complaints

If you believe we have breached the Privacy Act or the Australian Privacy Principles, please contact us using the details below so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website, with the "last updated" date shown at the top of this page.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

HOMECARE DIRECT SERVICE PTY LTD, trading as Comfy HomeCare

Address: Suite 3C, 34 MacMahon Street, Hurstville NSW 2220

Phone: (02) 8988 5616

Email: info@comfycare.com.au