Getting Started with Support at Home
Whether you are new to Support at Home or switching from another provider, here is exactly what happens next.
New to Support at Home
1
Contact My Aged Care
Call 1800 200 422 or apply online for an aged care assessment.
2
Assessment
An assessor will visit or speak with you to understand your needs.
3
Notice of decision
You receive your approved classification and eligible services.
4
Choose Comfy HomeCare
Sign a service agreement and we develop your personalised support plan.
Already receiving support and want to switch?
Switching is simple and free — there are no exit fees under Support at Home, and your funding, including any unspent amounts, moves with you.
- Call us — we will explain the process and answer your questions
- Contact My Aged Care to request a change of provider (they will provide a referral code if needed)
- Notify your current provider of your end date
- We coordinate the handover so your care continues smoothly with no gaps
Service areas
Areas we visit
Support at Home with Mandarin, Cantonese and English speaking carers.
Ready to get started?
Call us for a free, no-obligation conversation — in English, Mandarin or Cantonese.