Support at Home FAQs
Answers to the questions we hear most often — in plain language.
Do I need a new assessment if I already had a Home Care Package?
No. Most people transitioned automatically. Your funding was converted to the closest Support at Home classification and any unspent funds carried over. You only need a new assessment if your needs have changed significantly.
How much will I have to contribute?
Clinical services are free. For Independence and Everyday Living services, contributions depend on your pension status and an income and assets assessment by Services Australia. Full pensioners typically pay around 5% for Independence and 17.5% for Everyday Living. There is a lifetime contribution cap of around $135,000. At Comfy HomeCare, we optimise your services and find ways to minimise your contribution based on your financial situation — come and talk to our team to see how you can receive the maximum benefit with the minimum out-of-pocket cost.
Can I change providers?
Yes, at any time. There are no exit fees. Your funding moves with you, including any unspent amounts. We make the switch as smooth as possible and coordinate the handover so there are no gaps in your care.
What if my needs increase?
You can request a reassessment through My Aged Care. If approved, your classification and budget can be increased. Short-term pathways are also available for recovery after hospital or for end-of-life support.
Can I choose my own support workers?
We match you carefully and aim for consistency. Depending on the management model you choose, you may have more or less direct say in who visits. Talk to us about the level of involvement you prefer.
Is gardening and cleaning included?
Yes — these sit under Everyday Living supports and can be included in your plan within your budget and contribution rules.
What about equipment or home modifications?
These are usually funded separately through the Assistive Technology and Home Modifications (AT-HM) scheme, so you do not have to use your regular quarterly budget for approved items. We can help coordinate assessments and applications.
Do you have Chinese-speaking staff?
Yes. Our care managers and support workers speak Mandarin, Cantonese and English. We can conduct your assessment, build your support plan, and deliver day-to-day care entirely in your preferred language. For Mandarin or Cantonese call (02) 8988 5618. For English call (02) 8988 5616.
Are you a registered Support at Home provider?
Comfy HomeCare is an Associated Provider of WeCare Wellness. WeCare Wellness is the registered Support at Home provider (PRV-10198).
Still have a question?
Call us directly — we're happy to talk it through in English, Mandarin or Cantonese.